faq 2017-11-29T11:10:01+00:00


  • What is an Escape Game?

An Escape Game is a game room featuring real-life quests. In our games, each group is enclosed in a room and has 60 minutes to win the game by solving puzzles, quizzes and brainteasers, using strategy, creativity and logic.

  • How does the game work? What is the usual process when arriving to Escape Games NYC?

Please arrive 10 minutes earlier to your scheduled game time. When you arrive at Escape Games NYC the Game Master welcomes you at the front desk. There is no need to print out your booking. By simple telling us the name of the person who made the reservation we are able to confirm your booking.

When everybody is gathered we will start a brief explanation of the game and how everything works. You don’t have to bring anything with you, just your wits and curiosity.

After the orientation you are locked into the room.

Locked, really? – Yes.

No worries, there is an escape button installed in each room that force opens each door! So if you feel claustrophobic, need to go to the restroom or have to take an important call, you can exit and re-enter the room anytime.

The game starts when the Game Master closes the “escape door”. You will see a countdown timer indicating your remaining game time.

Now everything is on you and your teammates. Figure out the way to your escape!

There is no physical strength needed for any of our games. What you will need is your mental force. You have to solve puzzles, quizzes and brainteasers, using strategy, creativity and logic on your quest to freedom.

If you cannot figure out something, you have 3 lifelines you can use. In each room there is a way to communicate with your Game Master, who will give you a hint to move forward.

“Tick tock” – beat the clock!

– You manage to escape or not, you are here for the fun and the experience.

Hopefully you beat our game and make your escape, if not, the Game Master will let you out after your time run down, and explain the missing puzzles to your freedom.

We invite you to take some photos after your game is finished, which can take up an extra 5 minutes.

  • How to book your game?

Please go online and visit our booking page. Choose your game, and pick the best available date for you. Or call us at 917-259-1027.

  • Do I need to make a reservation?

Yes, our games are live and in session with a set time schedule. Please book your game in advance.

  • Can I play the same day?

Please check our availability online and book regarding to it online, or call us at 917-259-1027.

  • How long is the game?

Our games are 60 minutes long. Please arrive 10 minutes earlier for game orientation. Prepare to stay for about 70 minutes.

  • When should we arrive?

Please arrive 10 minutes earlier for game orientation.

  • Can I bring kids along to Escape Games NYC?

Children under the age of 16 are permitted but must be accompanied by an adult and be supervised by an adult at all times. The logic games can be too difficult for young kids. Therefore, we recommend the games for people 14 years and older.

  • What happens if I show up late for the game?

Please note that our games are live games and in session with a set time schedule. Unfortunately, if you are late, we cannot extend your game time because we have to get the room ready for the next appointment. Therefore, we recommend coming 10 minutes early to your reserved session.

  • Can I change or cancel my reservation?

We can change your reservation, depending upon our availability. You must contact us at least 48 hours prior to game time to change your reservation. Please send us an email at booking@escapegamesnyc.com or call us at 917-259-1027 with your new game time request. Please look at the booking options to find out which dates are available.

  • Can I make a corporate team-building reservation?

Yes you can! Please visit our webpage (link) for more information, or send us an email at teambuilding@escapegamesnyc.com.

  • Can I make a reservation for a special occasion or for a large group?

Yes you can! Please visit our webpage (link) for more information, or send us an email at booking@escapegamesnyc.com.

  • Is the game scary?

Our game themes are not designed to be scary. However, if you feel uncomfortable for any reason and need to end the game, you can get out immediately at any time, by using the panic button.

  • Can I play the game even when I am claustrophobic?

Our game rooms are of a comfortable size, and we do not let in more people than is recommended. However, if you feel claustrophobic, you can leave the room immediately at any time, by using the panic button.

  • What if I fail to escape?

One thing is certain: Nobody gets left behind! After your game time is over, the Game Master will open the doors and let you out. If you have almost solved the mystery or completed the mission, the Game Master can give you a little extra time to help you with your escape!

  • Is your location wheelchair accessible?

The building is not wheelchair accessible.

  • Can I come alone?

Our games are designed for at least 2 people. Please find a partner to help you with your escape.